Get assistance with your account, deposits, withdrawals, betting queries, or technical issues. Betwin Kenya's support team operates 24/7 through multiple communication channels to resolve your concerns promptly.
Instant messaging with support agents available 24 hours daily. Average response time under 2 minutes. Access through account dashboard or website chat widget.
Availability: 24/7
Direct voice communication with customer service representatives. Call toll-free from any Kenyan mobile network or landline.
Phone: 0111 013 100
Hours: 24/7
Written queries receive detailed responses within 24 hours. Suitable for complex issues requiring documentation or screenshots.
Email: support@betwin.ke
Response Time: 24 hours
Navigate to the cashier section after logging in. Select M-Pesa as payment method, enter deposit amount (minimum KES 100), and input your phone number. Approve the STK push notification on your device. Funds appear within 30 seconds typically.
First-time withdrawals require KYC verification completion, adding 24-48 hours to processing. Ensure uploaded ID documents match account details exactly. Subsequent withdrawals process within 30 minutes for M-Pesa, 1-3 business days for bank transfers.
Access account settings and locate the verification section. Upload clear photos of your Kenyan National ID (front and back) plus proof of address dated within 90 days. Acceptable address documents include utility bills, bank statements, or government correspondence. Verification completes within 24-48 hours.
Contact customer support via live chat or email with your request. Security verification requires answering account-specific questions. New phone number must be registered under your legal name matching ID documents. Changes process within 24 hours after verification.
Login problems, password resets, account verification, profile updates, security concerns, suspicious activity reports.
Deposit failures, withdrawal requests, transaction history, payment method changes, M-Pesa issues, bank transfer delays.
Bet settlement disputes, odds clarification, cashout problems, accumulator calculations, market explanations, result verification.
Website loading errors, mobile app crashes, game malfunctions, browser compatibility, connection issues, display problems.
Support channel response speeds vary by communication method. Live chat provides fastest assistance with average connection under 2 minutes and most queries resolved within 10 minutes of initial contact. Complex technical issues may require escalation to specialized teams.
Phone support connects callers to agents within 3 minutes during standard periods. Peak betting times around major football matches may extend wait times to 5-7 minutes. Agents handle most inquiries during the initial call without requiring callbacks.
Email responses arrive within 24 hours for standard queries. Financial matters involving transactions or verification receive priority handling with 12-hour response targets. Attach relevant screenshots or documents to expedite email resolution processes.
